Refund Policy

1. Property Visit Services

We offer property visit services where our team will visit the property location specified by the user to capture photos and videos. Our goal is to provide you with a valuable and personalized experience.

2. Refund Eligibility

Due to the unique nature of our services, refunds are considered on a case-by-case basis. We will evaluate refund requests in the following circumstances:

Service Not Provided: If we are unable to visit the specified property location or fulfill the service as agreed upon, you may be eligible for a refund.

Dissatisfaction: If you are dissatisfied with the quality of the media content or our service, please contact our customer support team. We will review your concerns and consider a refund if we are unable to address the issues to your satisfaction.

3. Requesting a Refund

To request a refund, please contact our customer support team within 7 days of receiving the media content or encountering the issue that prompted your request. Refunds will be processed within 10 days of approval, and the amount will be credited to the original payment method. We will require the following information:

4. Non-Refundable Services

Please note that the following situations are generally non-refundable:

User-Requested Cancellation: If you cancel the property visit if visit is scheduled date is confirmed, the service fee may not be refundable. We recommend canceling well in advance to avoid potential fees.

Completed Service: Once the property visit has been completed, and media content has been delivered to you, refunds may not be available, we will evaluate the refund requests. If you encounter issues with the content, please contact our support team for resolution.

5. Contact Us:

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

6. Changes to This Policy:

We reserve the right to update and modify our refund policy at any time. Any changes will be posted on this page and will take effect immediately.

By using the services provided by Sofleet Technology Private Limited, you agree to adhere to this refund policy.